With roughly 350,000 new tweets appearing on the platform every minute, building engagement via Twitter can feel like an uphill struggle.  To increase engagement on the platform, Twitter rolled out voice tweets, which let users share snippets of audio to their profile.  Learn more about voice tweet options and how […]

Knowledge base software has become a must-have in the world of customer service. They’ve virtually eliminated the need to print and ship physical copies of instruction manuals for products and services. Knowledge bases also improve customer support efficiencies. With self-help articles available 24/7, customers and employees can find solutions to […]