LivePerson is an RPA tool that boosts your business process while increasing results and conversion rate. Check out this post to find out more tool about this tool.
What is LivePerson?
Known as an AI-powered messaging platform, LivePerson is an automation tool that makes your company answers questions effortlessly. Moreover, it can complete other actions via other platforms like Facebook Messenger, SMS, Apple Business Chat, WhatsApp, and more.
This tool is considered as one of the best tools that give the company a real-time intelligent customer engagement. It also helps you to create a more meaningful and better connection with your customers and visitors.
With LivePerson, advanced activities like real-time metrics, analytics, to name a few can run smoother than ever. Moreover, either you have a huge or small company, this tool deliver more order values, increased sales conversions, reduced support costs, and more.
Overview of LivePerson Benefits And Features
The feature known as LiveEngage system makes this easy for businesses to connect using their site visitors every time they need. If your site visitors are browsing the website on a pc or perhaps even on the smartphone, LiveEngage instantly links the customer spots of their trip from the site pages they will visit buys they produced.
This enables you to better appreciate the traveler and decide ways to help.
- Sophisticated Platform
Whether it is routing, monitoring, or perhaps credit reporting, this tool provides solutions that may very easily become changed to match any business. Its amazing technology increases customer service attempts through Warm Matters, an attribute that uses specialized text message analytics to recognize matters clients talk about again and again.
- Multiple Automation Options
With regards to client support software, there is absolutely no one-size-fits-all answer. This is so why this tool offers a great open up system with AK and an integrated motorization option-one of the 1st to do so inside the market.
By doing this, you can decide to utilize the integrated software user interface that comes with the software program, incorporate this with third-party robots, or perhaps produce their own.
- Advanced Routing and Scaling Capabilities
Whilst most systems route talks to whatever agent is usually free, it has a Wise Capacity characteristic that weighs in at the rate of recurrence of exchanges before forwarding conversations. This kind of advanced redirecting and climbing capability come with an algorithm that prioritizes clients that response quickly more than those that allow conversations to sit down idle.
With this characteristic, you can increase the time of every agent and make your talk operations even more efficient.
LivePerson Pricing Plans:
LivePerson has no free trial for you to try it out. It has other plans like the standard for $40/user/month, Premier for $90/user/month, and Enterprise By quote.